We ship to the United States and Canada. Every protocol includes EON, our digital plan, which is delivered instantly and is not refundable. Physical supplements are only eligible for a refund if they are unopened.
Shipping
Where we ship
We currently ship to the United States and Canada only. If your country does not appear at checkout, we are not able to ship there yet.
Processing time
Orders are picked, packed and labeled within 2 to 3 business days. Orders placed on weekends or public holidays begin processing the next business day.
Transit time
Orders ship from our fulfillment facility in the United States.
- United States: 3 to 7 business days after dispatch
- Canada: 6 to 12 business days after dispatch, plus customs clearance
These are carrier estimates, not guarantees. Weather, carrier backlogs and border processing can extend them.
Shipping cost
Shipping is calculated at checkout based on destination and order weight. The exact amount is shown before you confirm payment.
Tracking
You receive a tracking number by email as soon as your parcel is handed to the carrier. Tracking can take up to 48 hours to show movement. This is normal and does not mean the parcel is lost.
Canadian orders and customs
Parcels to Canada cross the border and may be subject to duties, GST/HST or a carrier handling fee. These charges are set by the Canada Border Services Agency, are not included in what you paid us, and are the responsibility of the recipient.
If a parcel is refused at customs or duties go unpaid, the shipment may be returned or destroyed by the carrier. We are not able to refund orders in that situation, so please make sure someone is available to accept the parcel and settle any charges.
Subscription shipments
Protocol subscriptions renew and ship on the same date each month. Your first shipment goes out after your initial payment clears, and every following shipment is prepared automatically on your renewal date. There is nothing to reorder.
Address changes
Update your shipping address in your account before your renewal date. Once a parcel has shipped, the address cannot be changed. Parcels returned to us because of an incomplete or incorrect address can be reshipped, but the reshipping cost is charged to you.
Refunds and Returns
EON is not refundable
EON is a digital product. Access is granted the moment your payment clears, which means it cannot be returned. EON subscriptions and the EON component of any protocol are not refundable.
Every protocol includes EON. If you request a refund on a protocol, the digital portion is excluded from any amount returned.
Opened supplements cannot be refunded
Once a seal is broken, a supplement cannot be verified, resold or safely handled again. We do not refund opened products under any circumstance. This applies to capsules, powders and oral strips.
Unopened supplements
If a product is still sealed and unused, contact us within 14 days of delivery. Where a refund is approved, we will usually issue it without asking you to ship anything back — sending an unopened supplement back through the mail creates a chain-of-custody problem for a consumable product, so we would rather resolve it directly.
Refunds on unopened product are issued at our discretion and exclude the EON portion of a protocol.
Damaged, incorrect or missing orders
This is not a return and it is not your cost.
If your order arrives damaged, contains the wrong product, or does not arrive at all, contact us within 14 days of the delivery date — or of the estimated delivery date if nothing arrived — with your order number and photos where relevant. We will replace the order or refund it in full. You do not need to send anything back.
Please do not wait on this one. Fulfillment claims expire, and reporting quickly is what lets us fix it at no cost to you.
Cancelling a subscription
You can cancel at any time from your account. No phone call, no retention script, no waiting period. Cancellation stops all future charges and shipments immediately.
Cancel before your renewal date. Once a renewal has processed and the order has shipped, that cycle is not refundable, but no further charges will be made.
How to reach us
Email us with your order number and we will respond within 2 business days.
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Consult a licensed healthcare provider before starting any supplement.